Live Training
Emotional Intelligence - The Pathway to Great Leadership
What is reality? Is your perception accurate? Learn how the past, our unique experiences, and those that influenced us have contributed to our mindset. Understand and appreciate the coping skills we use to survive what’s going on around us. Examine the limitations we’ve artificially put on ourselves and learn ways to break free from those limitations. Explore what holds you back and how to move on.
Gather the tools that will help you break loose and move into an expanded future. You’re exactly where you are because you choose to be there. Otherwise you’d be someplace else. If you’d like to change some aspect of your life and are willing to be open-minded, lean into tough topics, be transparent and real, force yourself out of your comfort zone, then you can make those lifelong changes today.
Advanced Service Advisor Course
The Advanced Service Advisor Sales training class is a program that was born out of necessity and sharpened over time through practicing it within the business and measuring its results along the way. These are not the same old techniques you hear in other programs, but unique, proven methods focused on transforming service advisors into professional sales people.
This class has been successful in helping the experienced, seasoned advisor go to levels never thought possible, as well as helping inexperienced, outside the industry, assistants and customer service representatives transform into top performing advisors. In the class, advisors will be exposed to advanced sales techniques designed to create a lasting relationship with customers and remind students that our job is about the customer, not the car. They will learn to “defuse”, rather than “overcome”, objections and how to get a customer to reexamine their own logic on how they view automotive maintenance and repair decisions.
This class has successfully taught advisors not only the skills shop owners want them to have but, more importantly, the mentality they want them to have. It will help remove the “taboo” and negative stigma around being considered a “salesperson.” A common thread in the class is learning how to proactively sell without ever making the customer feel pressure. Students will also learn to be “bold and unafraid” when it comes to recommending work, and fearless in the face of rejection.
Video Training
The Most Important 7-Inches
For a shop owner who wants to grow, the biggest hurdle they will face will likely be the transition from being a car guy or gal in business to a business person in the auto industry. We begin by helping you explore the most important person in your business; YOU! If you do not know who you are, what you want, and where you want to go, it’s impossible to build the business of your dreams. Let’s begin this journey together and build the business and the life you have always dreamed of.
Build Your Business, Unleash Your Dreams
Most of us started out with dreams of owning our own shop, being our own boss, and living the good life. Unfortunately, 95% of shop owners are overly stressed and lack the financial rewards or freedoms that should come with business ownership. We start the 12-month program by focusing on the mission, vision, and culture of your business. We then move through sales, marketing, and operations. Finally, we complete the year long program with finance/accounting, human resources, and IT/technology. This program is specifically designed to help show owners, at any stage, build a strong business foundation that will become the catalyst for creating the business of their dreams.
